Any way to configure emails that should be ignored?

KimV
KimV Member Posts: 10 VERIFIED MEMBER
Photogenic First Comment
edited January 2023 in Sales CRM #1

I see a Blocked Email list in my Email Sync settings. What I want is an Ignored Email list so that I can add our company emails to it. These should never be attached to any contact, organization, deal or project.

Anyone know how to do that?

Answers

  • Leonardo Zimmermann
    Leonardo Zimmermann Pipedrive Team Posts: 158 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hey, @KimV!

    Blocking your own domain would most likely cause issues, having in mind that this would be the email address you would be sending emails from.

    The best workaround I can see feasible is to synchronise only specific folders to Pipedrive, which means that only emails that are moved to that folder would sync into Pipedrive. This would involve some adjustments to the way you operate your emails, but might be a helpful solution.

    I hope this helps :)

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