What is the best way to launch traceable surveys?
I would like to launch a customer survey for our B2B Real Estate SaaS users. I would like to ask serveral questions to different profiles (segmented audience):
- Trial users who accesed the platform and didn´t sign a contract
- Trial users who haven't even accessed to our platform
- Current customers
I am looking for the best external tool to launch this user survey, but I would like to avoid to ask them for their email address as we already have it, and I would like to keep traceability of the interaction of that user with the survey.
The only option that I have found is survey platforms, but I would need to ask for their email again, and that could be a hurdle to collect as many responses as possible.
Thank you in advance!