BCC is creating endless new contacts
We're using a combination of Pipedrive mail but also still using Outlook mail, because Pipedrive mail just isn't good enough to use as a day-to-day mailbox.
We've turned on the smart BCC which we force for all outbound and incoming mail, so that even if we use Outlook we can sync the emails with the deals without manually needing to add the BCC address every single time (which would be tedious)
However, this is creating contacts for ALL the people we email, even between colleagues, to our suppliers, over and over again. If you email a colleague 10 times in a day, it creates that contact 10 times.
This is a horrific feature and seems like an enormous oversight by Pipedrive. Why can't I turn OFF the setting to create a new contact if the email doesn't exist? And why doesn't it automatically link things together, why create duplicates endlessly?
This seems really, really thoughtless to me and is something that should be addressed. We migrated from Hubspot because their support and some of their features for B2C customers was diabolical but in our first 10 days of Pipedrive there's basic, basic stuff like this happening!