Live Chat sound notification

Harry_43576
Harry_43576 Member Posts: 2 VERIFIED MEMBER
Third Anniversary Photogenic
edited December 2024 in Ideas and Product Feedback #1

We have missed so many live chat messages - when we used Tawk.to it would ring like a bell whenever there was a live chat waiting. For a small company like ours, we only get a few chats per week so we're not always looking at it.

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  • Valentin Navarro
    Valentin Navarro Member Posts: 8 VERIFIED MEMBER
    First Anniversary Name Dropper First Comment Photogenic
    #2

    Totally agree, I am also waiting for the customization of the notifications, and sound notifications, of the search engine. While waiting for these features, I advise you to install the Pipedrive mobile application. It allows to have a sound notification and/or vibrations, etc.

  • Torbjörn Johansson
    Torbjörn Johansson Member Posts: 118 VERIFIED MEMBER
    Fourth Anniversary 25 Up Votes 10 Comments Name Dropper
    #3

    Today it is not possible to get a sound notification in Pipedrive or Chrome when a new person enters the Live chat on the web site. This is crucial to be able to detect a new chat.

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