Would appreciate if I could block unwanted IPs from access to the live chat or block specific users that have sent messages.
Notifications for live chat are quite frustrating - desktop notifications only last as long as all other notifications so easy to miss if away from your desk. Would be good to get an email notification to all people who are signed up for Live Chat when someone is waiting. Also to have the tab bar to change with a message…
I don't find that live chat works on the mobile app the way this video says it does... https://support.pipedrive.com/en/article/live-chat Can someone please make sense of this for me because I pay an extra $50/month to use this live chat function but I can't even find it on the mobile app.
The Offline script is triggered instantly (and not after the timeout) when no user has activated the "I'm online" status on their Pipedrive account. This is very useful to avoid waiting for a visitor on the chat outside of our company's opening hours. Now my question is: how to automate the activation/deactivation of the…
i cannot use the livechat feature unless i'm a global admin. is this correct? No-one of my sales people can't see the livechat menu-item unless i set them global admins. To be clear: in the permission list they the option LIVECHAT is always enabled and the permissions are correctly assigned. I asked support but no answers…
It would be helpful to have working hours on chatbot vs. just online or offline. The front end user doesn't know when to expect availability.
We have missed so many live chat messages - when we used Tawk.to it would ring like a bell whenever there was a live chat waiting. For a small company like ours, we only get a few chats per week so we're not always looking at it.
Have you noticed that the Chatbot does not let customers to start the chat from the beginning or again once started? If you choose wrongly and want to go "back" or restart this not possible. BR, Noora
so I've successfully integrated the pipedrive chat into my website, however I want it to have 'live chat' enabled, but this seems to not be working? can anyone help? can't seem to get the chat box to edit in a way to set to 'live' I'd also like it to link to scheduling a video chat... is any of this possible, it turns out…
As owner, I would like to monitor the live chats of my sales reps. Currently, I can only see my chats. Can we add this to the roadmap?
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