Can't unsubscribe a contact from Marketing

When a contact is subscribed to marketing, there is a drop down which allows the user to manually switch the contact to "unsubscribe".

When we manually unsubscribe and hit "save", the contact instantly switches back to subscribed.

This seems like a fault in Pipedrive?

Is there some reason why this would happen and is there a way to fix it?

Thanks,

Jason

Answers

  • Kreete K
    Kreete K Pipedrive Team Posts: 356 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper

    Hi @Jason P F

    It sounds like an issue indeed. Please check directly with our Support team via in-app chat or email [email protected]. They have some more details on your account in general and might ask you to share an example of the behavior on your account too to see what is happening. Thanks!