Email sync: "email address is already in use or cannot be added"

Karla GC
Karla GC Member Posts: 5
Name Dropper First Comment
edited March 2023 in Sales CRM #1

Hello everyone. I have a question about email integration. I want to add an account to the main one, but a message appears when I try to do it and I don't know how to solve it because it is as if this account is being used by some other user. How can I see what use it is being given and how do I associate this mail to mine? Thanks! 


  • Leonardo Zimmermann
    Leonardo Zimmermann Pipedrive Team Posts: 109 PIPEDRIVE TEAM
    First Comment First Anniversary First Answer 5 Likes

    Hey, @Karla GC!

    This message usually appears when the email address trying to be used is already associated with a Pipedrive account. In order to understand this further, please reach out to our Support Team using this email address - as they will have access to the details of this situation and will be able to help.

    Thank you.