We should have an option to save email history of a contact even after deleting the email id.

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Vikash
Vikash Member Posts: 2 VERIFIED MEMBER
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If we delete/update email id of a contact, all the past history on email conversation is also removed. For example, I found out a contact has changed his organization, so I deleted his old email and updated it with a new one. Now all email conversation history of old email has also been removed. I would like to have the history so that I will know what discussion we had when the contact was in his previous org.

We should be able to preserve the email history even after deleting email id.

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  • Bronwen Fraser
    Bronwen Fraser Member Posts: 20 VERIFIED MEMBER
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    Good to know. I was actually about to do the same thing today with one of our contacts! Glad I didn't. Instead I will add it to his email list.