E-Mails connected to Deals not showing anymore?

Options
Veit
Veit Member Posts: 1
Photogenic

Hey after the new release some of my old e-mails i connected via the deal-link are not shown in the historie in the deals anymore.

is it a known thing? do i have this problem alone? are the mails coming back?

kind regards

Veit

Tagged:

Answers

  • Kreete K
    Kreete K Pipedrive Team Posts: 355 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
    Options

    Hi @Veit

    Please check this directly with our support team via in-app chat or email support@pipedrive.com. I am not aware of the specific issue right now and the team needs to check exact Deal ID, emails etc to understand what is going on. Thank you!

  • Johnandrew
    Johnandrew Member Posts: 1
    First Comment
    Options

    Yes, it is a known issue that some old emails connected via the deal-link are not shown in the deal history after the new release. This is because the new release changed the way that emails are stored and indexed. You are not alone in experiencing this problem.

  • Nathanisaac
    Nathanisaac Member Posts: 1
    First Comment Photogenic
    Options

    Sometimes, new software releases can introduce bugs or unintended changes that affect existing features. It's possible that the new release caused a problem with displaying emails in deal histories.