E-Mails connected to Deals not showing anymore?

Veit
Veit Member Posts: 1 VERIFIED MEMBER
Photogenic
in Sales CRM #1

Hey after the new release some of my old e-mails i connected via the deal-link are not shown in the historie in the deals anymore.

is it a known thing? do i have this problem alone? are the mails coming back?

kind regards

Veit

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Answers

  • Kreete K
    Kreete K Pipedrive Team Posts: 354 PIPEDRIVE TEAM
    Fourth Anniversary 100 Comments 25 Likes 5 Answers
    #2

    Hi @Veit

    Please check this directly with our support team via in-app chat or email support@pipedrive.com. I am not aware of the specific issue right now and the team needs to check exact Deal ID, emails etc to understand what is going on. Thank you!

  • Johnandrew
    Johnandrew Member Posts: 1 VERIFIED MEMBER
    First Comment
    #3

    Yes, it is a known issue that some old emails connected via the deal-link are not shown in the deal history after the new release. This is because the new release changed the way that emails are stored and indexed. You are not alone in experiencing this problem.

  • Nathanisaac
    Nathanisaac Member Posts: 1 VERIFIED MEMBER
    First Comment Photogenic
    #4

    Sometimes, new software releases can introduce bugs or unintended changes that affect existing features. It's possible that the new release caused a problem with displaying emails in deal histories.

  • Mattquil
    Mattquil Member Posts: 2 VERIFIED MEMBER
    Name Dropper First Comment Photogenic
    #5
    https://community.pipedrive.com/discussion/comment/37298#Comment_37298

    Yes, i agree with you.

  • Billing
    Billing Member Posts: 2 NEW MEMBER
    First Comment
    #6

    Hi,

    we are facing the same issue. Is there any solution to this problem? Thanks

  • Leonardo Zimmermann
    Leonardo Zimmermann Pipedrive Team Posts: 157 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #7

    Hello, all.

    We are not aware of issues with email linking as a result of Pipedrive updates. If issues are seen on your account, this can be happening due to different variables, such as email privacy being changed or interference from external factors on Pipedrive's expected behaviour - for which troubleshooting would be necessary.

    My suggestion for the ones facing this issue is to gather some examples (screenshots/recordings, if possible) and reach out to our Support team. We will be glad to investigate further.

    Thank you.

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