E-Mails connected to Deals not showing anymore?

Veit
Veit Member Posts: 1
Photogenic
in Sales CRM #1

Hey after the new release some of my old e-mails i connected via the deal-link are not shown in the historie in the deals anymore.

is it a known thing? do i have this problem alone? are the mails coming back?

kind regards

Veit

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Answers

  • Kreete K
    Kreete K Moderator Posts: 358
    Third Anniversary 100 Comments 25 Likes 5 Answers
    CUSTOMER SUPPORT
    #2

    Hi @Veit

    Please check this directly with our support team via in-app chat or email [email protected]. I am not aware of the specific issue right now and the team needs to check exact Deal ID, emails etc to understand what is going on. Thank you!

  • Johnandrew
    Johnandrew Member Posts: 1
    First Comment
    #3

    Yes, it is a known issue that some old emails connected via the deal-link are not shown in the deal history after the new release. This is because the new release changed the way that emails are stored and indexed. You are not alone in experiencing this problem.

  • Nathanisaac
    Nathanisaac Member Posts: 1
    First Comment Photogenic
    #4

    Sometimes, new software releases can introduce bugs or unintended changes that affect existing features. It's possible that the new release caused a problem with displaying emails in deal histories.

  • Mattquil
    Mattquil Member Posts: 2
    Name Dropper First Comment Photogenic
    #5
    https://community.pipedrive.com/discussion/comment/37298#Comment_37298

    Yes, i agree with you.

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