How do i cancel a charge?

DeNiro21
DeNiro21 Member Posts: 1 VERIFIED MEMBER
Photogenic
edited March 2023 in Sales CRM #1

The system automatically renews my billing and I dont what to pay for an "Add-on" that i wont use. how can I cancel this invoice?

Answers

  • CarlosPD
    CarlosPD Posts: 41 VERIFIED MEMBER
    Second Anniversary Pipedrive Team Photogenic First Comment
    #2

    Hey @DeNiro21! 👋🏼

    It is expected for your subscription to renew automatically at the end of your billing cycle, to include whatever add-ons are already included, unless changes are made prior to renewal removing the add-ons.

    If you have already renewed, there is no way to cancel the invoice that was previously issued.

    I would recommend however contacting support@pipedrive.com to see if we can clarify this further.

    Hope this helps!

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