Calls tracking

Geoffersvm

Hi, I set up click to dial from Pipedrive desktop using FaceTime/iPhone - it works great. However, when I call from Lead/deal contacts, I can't find any way to track or report on the phone calls?

 I need this to track my sales people’s productivity for phone call activities. If they create a call activity for 15 min and are on the call for 3 min, this creates a possible 12 minute productivity error if they don’t go back and change the activity to the actual call time, which I doubt most of them would bother??

Any fixes in the pipe for this?

Many thanks

GVM

Amit Sarda (AmitSarda.xyz)

Pipedrive's support for Pipedrive Caller is not ideal.

I would suggest trying out other calling apps:

• Aircall
• OpenPhone
• Cloudtalk
• JustCall
• Nextiva

https://www.amitsarda.xyz/post/pipedrive-calling-apps-comparison