Tracking email forwards?

Greg.R
Greg.R Member Posts: 3
First Comment
in Sales CRM #1

Hi All,

Does Pipedrive track email forwards? I'd like to know if the opens and clicks in the email are by the recipient or from a forward.


Thanks!

Answers

  • Kreete K
    Kreete K Moderator Posts: 360
    Third Anniversary 100 Comments 25 Likes 5 Answers
    CUSTOMER SUPPORT
    #2

    Hi @Greg.R

    It is not possible to understand if the email open is by the original recipient or by someone the email was forwarded to. It is because our email tracking is set up by adding a tracking pixel to each email where tracking has been enabled. This pixel will register when an email has been opened by the recipient and if links in that email have been clicked. It is not possible for the pixel to register who opens the email, just that it is opened.

Categories