New: Email Labels 🗂

Manuel Oliveira
Manuel Oliveira Admin Posts: 803
500 Comments 100 Likes Second Anniversary 5 Answers
COMMUNITY MANAGER
edited June 21 in What's New #1
Markup on 2023-05-25 at 18_07_13.png

What: you can now further plan and organize your emails by adding, editing and deleting tags from your emails in your Pipedrive email inbox

When: rolling out to all companies now, with full availability planned by June 2023

You can learn about this feature in our Knowledge Base article.

Tagged:

Comments

  • Mimi Morada
    Mimi Morada Member Posts: 9
    5 Likes Name Dropper First Anniversary First Comment
    #3

    Can these labels be used on automations?

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 803
    500 Comments 100 Likes Second Anniversary 5 Answers
    COMMUNITY MANAGER
    #4

    Hi all, right now there are no plans to sync labels from Gmail / Microsoft 365, or use email labels with automations. But our team has noted this feedback for research in a future update.

  • Graham Cox
    Graham Cox Member Posts: 141
    100 Comments 25 Likes 5 Up Votes Name Dropper
    #5
    https://community.pipedrive.com/discussion/comment/36694#Comment_36694

    It would be great if we could sync labels from Gmail / Microsoft etc.

  • bharatjain
    bharatjain Member Posts: 5
    Name Dropper Photogenic First Comment
    #6

    Yeah this label feature is really useful. I'm using this for my client to setup all the applications from our latest high ticket funnel.

  • bharatjain
    bharatjain Member Posts: 5
    Name Dropper Photogenic First Comment
    #7
    https://community.pipedrive.com/discussion/comment/36627#Comment_36627

    Yes you can. I tried it with zapier and it's working amazingly.

  • mathi96
    mathi96 Member Posts: 12
    10 Comments Photogenic 5 Likes Name Dropper
    #8

    Kind of useless to have labels without automations? Otherwise we are just stuck again, with manual procedures and processes wich is not working.


    If such labels could be used together with automations, based on related deals etc. then it would be a game-changer.

  • Josh Buesking
    Josh Buesking Member Posts: 151
    Third Anniversary 100 Comments 25 Likes 5 Insightfuls
    #9

    Needs to be able to be set at the contact level so all emails are labeled.

    Also needs automation.

    Mainly selecting label's is about useless unless I'm missing something here.

  • Juraj Wertlen
    Juraj Wertlen Member Posts: 1
    Name Dropper First Comment
    #10
    https://community.pipedrive.com/discussion/comment/37407#Comment_37407

    1 line - most important.

    BTW: WHEN WILL BE THIS FEATURE AVAILABLE ?

  • Tamara Bezljudova
    Tamara Bezljudova Product Manager Posts: 9
    5 Likes Name Dropper First Comment Photogenic
    PRODUCT MANAGER
    #11

    Hi! Thank you so much for the feedback, this is the first iteration of the labels functionality in Pipedrive email to help you organise your inbox better. Our team has noted the feedback about automating labels and we are exploring how to make it happen best. Due to our team currently working on building the multiple email account sync feature, updates on labels functionality would most likely not happen this year.

    If you have any more feedback regarding labels, please do continue sharing it, we are taking it into consideration and it really helps us to make the feature better for you. Thank you for understanding!

  • janusask
    janusask Member Posts: 5
    Name Dropper First Comment
    #12

    @Tamara Bezljudova - I am very interested in the multiple email account sync feature. I know you are working on it - and I look very much forward to meet that feature :-D

    Do you have any tentative documentation or descriptions I can look at, while I wait? And perhaps you even have a roadmap?

    Thanks in advance.

  • lazarovska
    lazarovska Member Posts: 4
    Name Dropper First Comment
    #13

    @Tamara Bezljudova is this available yet? how can I access it, it's not visible in my account yet. thanks!

  • Catherine Fotheringham
    Catherine Fotheringham Member Posts: 3
    First Comment
    #14

    This is great but where has the button to move to the next email gone?

    Before this update, you could be within an email, and move up or down to the previous or next email, now I have to come out and find the next email to read. I have several email accounts linked so it can be a pain the further down the inbox I go.

    This might seem like a small petty detail but it was really useful.

  • Andreia Costa
    Andreia Costa Moderator Posts: 54
    Second Anniversary 10 Comments 5 Likes First Answer
    CUSTOMER SUPPORT
    #15

    Hey @Catherine Fotheringham 👋

    That's an excellent point, we've reached out internally to the team that handled the Email Label feature and they informed us that they are aware of this behavior and are in the process of adding those arrows back.

    I don't have an ETA for you, but they are working on this. If you need the arrows right now more than the email label feature, please reach out to our support team and they can revert the change, but hopefully it won't be too long!

  • Simon P
    Simon P Member Posts: 2
    First Comment
    #16

    good to hear this! yes, i need the arrows more than email label. i'll reach out, good to hear its being addressed

  • SMG
    SMG Member Posts: 6
    Name Dropper First Comment Photogenic
    #17
    https://community.pipedrive.com/discussion/comment/36623#Comment_36623

    How about we have 2-way email sync first? The email client in Pipedrive is unusable at the moment as it only syncs one way. If you delete an email in Gmail, it doesn't delete it from the Pipedrive side. I have given up on the Pipedrive email because of this.

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