Remove unnecessary email thread display

Steven Harris
Steven Harris Member Posts: 2 VERIFIED MEMBER
First Comment
edited February 6 in Ideas and Product Feedback #1

When opening and replying to email, all previous emails are displayed in a massive vertical thread.

90 sec demo: https://www.loom.com/share/d1024450591d4de4a672dfbcfa9bb80f

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  • Bronwen Fraser
    Bronwen Fraser Member Posts: 19 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Likes Name Dropper
    #2

    Agree and when I hit Reply, I'm not always sure what it going to show in the email. It would be nice if the emails were NOT in "conversation" mode and instead showed individually, or if the User at least could have a choice.

  • Steven Harris
    Steven Harris Member Posts: 2 VERIFIED MEMBER
    First Comment
    edited May 2023 #3

    100%

    I baffled at how this hasn't come up before. Seems obvious.

  • Paul Minors
    Paul Minors Member Posts: 93 VERIFIED MEMBER
    Fourth Anniversary 10 Comments 5 Up Votes Name Dropper
    #4

    This has been bugging me as well. I see when you compose an email, the ... ellipses hides previous replies. But when you view the email, you see all previous responses and it's a real mess.

    I would hope this is something fairly simple that Pipedrive could improve. @Mike van der Valk do you have any insight on this?

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,063 PIPEDRIVE TEAM
    2500 Comments Fourth Anniversary 100 Likes 5 Answers
    #5

    Hi @Paul Minors thanks for the tag. I've contacted our team internally that's looking after the email functionality and passed it on. 🙏🏻

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