How can i stop images from rotating in Outlook

Ben_30219
Ben_30219 Member Posts: 3 VERIFIED MEMBER
Second Anniversary Name Dropper First Comment
in Campaigns and Email Marketing #1

Sometimes when i create a pipedrive campaign with images, the images come out rotated or upside down when viewed in outlook. It doesn't seem to happen in any other email client, Pipedrive have told me it might be something to do with the way Outlook renders the email.

I use Outlook all the time and dont get upside down images from other emails - is there a way to stop this happening? The links that were suggested dont mention image orientation.

image.png


image.png


Answers

  • inacyakup
    inacyakup Member Posts: 179 VERIFIED MEMBER
    100 Comments 25 Likes 5 Answers First Anniversary
    #2

    Hi Good Works,


    You can create a mail template using pipedrive mail templates. There are 8 mail templates that I actively use and I don't have any problems with this.You can track whether emails are opened this way.


    Best Regards

  • Minhaz Moosa
    Minhaz Moosa Member Posts: 41 VERIFIED MEMBER
    10 Comments Second Anniversary 5 Up Votes Name Dropper
    #3

    @Ben_30219 We had the same issue but there was no fix...

  • inacyakup
    inacyakup Member Posts: 179 VERIFIED MEMBER
    100 Comments 25 Likes 5 Answers First Anniversary
    #4

    Hi


    if you send a screenshot, I can provide you with a solution.


    Best Regards

  • Ben_30219
    Ben_30219 Member Posts: 3 VERIFIED MEMBER
    Second Anniversary Name Dropper First Comment
    #5

    thanks @inacyakup - actually i just discovered that if you edit the image in the pipedrive image editor and 'rotate' it 360 degrees that seems to fix it.

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