Supercharge your sales with JustCall CTI and Pipedrive webinar Q&A

Dina Osman
Dina Osman Posts: 74
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edited July 2023 in Apps and Integrations #1

Hello everyone! ☀️

We would like to extend our heartfelt thanks to each and every one of you for attending our recent webinar. Your presence and engagement made it a truly successful event!

During the webinar, we received an overwhelming number of insightful questions from all of you. While we tried our best to answer as many questions as possible live, we regret that time constraints prevented us from addressing all of them.

We have compiled a comprehensive list of the unanswered questions and provided written responses. You can find the complete list of answers below in comments.

If you have any further inquiries or feedback, please don't hesitate to reach out to us. We will be glad to assist you.

Thank you, and we look forward to connecting with you again in future webinars!

Best regards,

Pipedrive team

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Comments

  • Dina Osman
    Dina Osman Posts: 74
    First Anniversary 5 Likes First Comment Photogenic
    • I was hoping to learn how to attach multiple contractors to one 'Deal' often we'll have half a dozen or more General Contractors bidding a job and I've not seen how to have one Deal with multiple contractors. Where would I go to learn this?
    • A deal in Pipedrive can only have one connected person contact. If needed, other people can be linked to a deal as participants. Participants can be added to a deal from the participants sidebar section of the detail view.


    • Hi Priit, what are the more advanced features that you mentioned?
    • I'm reading this a bit out of context but I assume it's related to the possible amount of time saved with more advanced features. If that's the case, these features would be auto-dialer, automation, call transcriptions, comprehensive reporting, call forwarding & distribution, live call monitoring and more


    • Your present result from using Justcall came from a company using already a call app integration, or not at all?
    • Thank you for your question. We want to make sure we fully understand your inquiry. Could you please provide some additional details or rephrase your question? This will help us better address your concerns and provide you with the most accurate information."


    • Texting from a client deal in Pipedrive was very easy as JustCall had an icon next to the phone number that, when clicked, opened up a text message box that would be sent directly to that client. Now, that box is gone inside Pipedrive.
    • Thank you for raising this! It is still possible but requires one extra click. You would have to click on the phone number, the embedded JustCall window pops up, and then you'd need to click on the Messaging icon next to the big green phone icon. This will open the messaging interface. We'll look into making it more comfortable in the future!


    • Click to text issue. With the old chrome plug-in we had a click to text icon. Now this the native integration we can click to call but not click to text. Will there be an update for this?
    • Thank you for raising this! It is still possible but requires one extra click. You would have to click on the phone number, the embedded JustCall window pops up, and then you'd need to click on the Messaging icon next to the big green phone icon. This will open the messaging interface. We'll look into making it more comfortable in the future!


    • Could you point me toward how the "one click text" function works? within Pipedrive, the only option I see is to call with one click, but not text
    • Thank you for the question! One way to go about this is to click on the phone number, after which the embedded JustCall window pops up. Then you'd need to click on the Messaging icon next to the big green phone icon. This will open the messaging interface. We'll look into making it more comfortable in the future!


    • Do you have a webinar planned for newbies?
    • Thank you for the question! We offer a variety of webinars tailored to different audiences, including newbies. You can find a list of our upcoming webinars at https://www.pipedrive.com/en/webinars. Feel free to visit the website for more details on topics and schedules. If you have any questions, feel free to reach out. We're here to help!


    • Can I tag someone from the team in a note from Justcall? with the @ function?
    • Thank you for the question! We understand that having the tagging feature would be beneficial and could enhance your experience with our product. At the moment, this is unfortunately not possible in the notes of Activities and Call logs. Our product team will definitely take it into consideration as we evaluate future updates and enhancements.


    • Does this service replace our current phone service?
    • We recommend switching to JustCall or other calling apps because they have more advanced functionality and analytics than our current phone service.


    • Where can I watch the recorded session?
    • You should have received the recording link to your email after the event.


    • Pipedrive dark mode ETA? :)
    • This is in our plans and we are aiming at Q4. However, it's important to note that priorities may shift, so we cannot make a firm promise at this time.


    • What type of AI is in Just Call.... How do we access it???
    • JustCall offers you conversational intelligence capabilities that asses the overall sentiment and keywords of your calls to give you a one stop score. It also provides necessary help to your reps while they are on live calls for any rebuttals/push-backs that they come across.


    • Is there training calls where we can have help troubleshooting for those that are using the products already?
    • In case you are looking to setup, JustCall offers you resources to get the account going at https://help.justcall.io/. Also, you can claim a free onboarding session where one of our account experts will connect with you and walk you through the complete tool and the best practices.
  • Dina Osman
    Dina Osman Posts: 74
    First Anniversary 5 Likes First Comment Photogenic


    • What about call backs?
    • JustCall does give you the capability to setup call-back queues. JustCall’s Queue Call Back is a feature that allows your callers to request a call back from your company or organization. Instead of waiting on hold for an available representative, callers can choose to be placed in a virtual queue and receive a call back when the next representative becomes available. You can read about it more here: https://help.justcall.io/en/articles/7029511-queue-call-back


    • Whats the price of JustCall?
    • JustCall's pricing starts at $24 per seat and can vary according to your business needs. In case you are looking for the intelligence solutions that help you improve your sales conversations and enhances customer experience, then that will be an additional price over the JustCall calling subscription.


    • Orum has a feature that will rotate numbers for agents every 30-60 days, so they don't end up on spam lists, does JustCall have a similar feature for the sales dialer?
    • So JustCall offers you the capability to get fresh business numbers for your team and gets you the capbility of switching/procuring new numbers as you go or feel the need to get new numbers.


    • What support does JustCall offer during setup?  Is there a phone number, chat, etc?
    • In case you are looking to setup, JustCall offers you resources to get the account going at https://help.justcall.io/. Also, you can claim a free onboarding session where one of our account experts will connect with you and walk you through the complete tool and the best practices.


    • Can we have multiple numbers? US, Mexico, Portugal, etc
    • Yes, you can get numbers from different countries with JustCall. Please note, availability and cost of numbers can vary depending on target countries with the documentations required for it too.



    • Do you have the transcription of the call that can be used for analysis?
    • Yes, JustCall does offer call transcription and also gives you the capability of analyzing those calls with the help of keywords and sentiment analysis. Check out: https://iq.justcall.io/


    • Is it possible to transfer our 800 number to justcall and is there a way to set up a calling menu?
    • Yes, you can port over your numbers to JustCall and setup a call menu or IVR on it to route calls based on options selected.


    • Do you guys provide with a phone number? Can people call us back to that one? Can we have that number on our phone app?
    • Yes, once you purchase a number from JustCall, the client will be able to call back on your JustCall number and these calls will also get logged in your Pipedrive account. The phone number will by default be available in the Justcall mobile app.


    • Can the client call the number back that we call them from?
    • Yes, once you purchase a number from JustCall, the client will be able to call back on your JustCall number and these calls will also get logged in your Pipedrive account. 


    • Why do you require two seats for annual subscriptions? If I were to convert to annual it would cost hundreds of dollars more per year.
    • Two seats are required as a minimum because JustCall offers analytics and data which help teams and team managers, that's where the real value of the solution hits and for that we see 2 users to be minimum using the platform.


    • Price?
    • JustCall's pricing starts at $24 per seat and can vary according to your business needs. In case you are looking for the intelligence solutions that help you improve your sales conversations and enhances customer experience, then that will be an additional price over the JustCall calling subscription.
  • Dina Osman
    Dina Osman Posts: 74
    First Anniversary 5 Likes First Comment Photogenic
    • Do you support both calling and send SMS from same number? Also recieve calls and SMS replies to the same account in Pipedrive?
    • Yes, calling and sending SMS can be done from same phone number, similary you can receive calls and SMS in the same account.



    • is JustCall available for Pipedrive's mobile version?
    • In order to call your Pipedrive contacts from your JustCall mobile app, you can easily search for the respective contact in your JustCall contacts section
    • P.s. All contacts are synced with your JustCall address book once you integrate your Pipedrive account with JustCall.
    • To make calls from Pipedrive on your Android device, you will first have to enable calling with the Pipedrive app. To do this, go to your device’s Settings > Apps > Pipedrive > Permissions > Telephone, and select Allow."


    • We currently use kixie, our main reason for using Kixie is the option of a power dialer that uses the area code of the client that we are cold calling. We are currently having issues with the integration, and I’m looking for a better solution. Will Just Caller have this option?
    • The capability that you're looking for here is Local Presence on campaign dialing and we do offer that capability. You can get a pool of numbers with JustCall to create your own business presence for the sales dialer campaigns. To top it all, the integration with pipedrive remains seamless and gets you all the capabilities.


    • if USA number appear on our client cell number in United Kingdom then client will think this is a junk and they won't respond to call:(
    • You can get a UK number if needed to call in UK. We do offer numbers from over 80+ countries.


    • Can we receive the voicemail audio?
    • Yes, you can recieve voicemail recording on your JustCall logs. You can access these logs from your mobile app as well as the desktop version of the tool.



    • What type of AI is in just call and how do we access it?
    • JustCall offers you conversational intelligence capabilities that asses the overall sentiment and keywords of your calls to give you a one stop score. It also provides necessary help to your reps while they are on live calls for any rebuttals/push-backs that they come across.


    • How can JustCall managing existing phone number portability? And in Spain, especially?
    • Sure, we have the capability to port existing business numbers. You can connect with the team to discuss the possibilities and time required to get the numbers ported. Please note, number portability is dependant on back-end provider limitations and there might be exceptions depending on the countries.