Shared email addresses

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Jdavis1296
Jdavis1296 Member Posts: 5
5 Up Votes Photogenic First Comment
in Ideas and Product Feedback #1

There needs to be a feature where a user can have multiple simultaneous email address. These addresses should be able to be selected at the time of sending. The purpose would be to allow a user to have a private corporate email address and a corporate shared address (like Sales@company.com). Then an entire sales team could use one point of contact address without concern over sharing more private customer facing sales emails (which could be sent through the personal account).

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  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,078 COMMUNITY MANAGER
    First Answer First Anniversary 5 Likes First Comment
    #2
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    Hi @Jdavis1296 , something to address that need is coming out very soon! Sign up to our upcoming Product Talk to find out more.

  • Ricardo Baroni Rodrigues
    Ricardo Baroni Rodrigues Member Posts: 6
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    #3
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    Hello, any updated on the launch of this feature? We were expecting some kind of Beta launch by now... Thanks, Ricardo.

  • Pipedrive User 164
    Pipedrive User 164 Member Posts: 171
    First Anniversary 5 Up Votes First Comment 5 Likes
    #4
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    https://community.pipedrive.com/discussion/comment/38783#Comment_38783

    Check in pipedrive mail settings of your account to see if there is a button to add another email account. I know that adding additional email addresses has been rolled out. Maybe check the knowledge base as it may only be for certain plans.

  • Ricardo Baroni Rodrigues
    Ricardo Baroni Rodrigues Member Posts: 6
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    #5
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    Thanks for the comment, I have started using multiple emails. However, the challenge we have is that we would like to use a shared email address, something like sales@...

    Ideally each user would have acess to their personal email and also the shared main email from the company. Since the shared email is the main source of incoming leads in our company, all users would be able to see and process new coming leads.

    Currently, if we want to manage the incoming email leads, we have to login to only 1 account that has this main email. This already causes issues, but in adidtion, when we assign the lead to one user, he cannot just repply to the initial email from the customer, since it was not sent to his account. Today, they create a new email and have to copy and paste all text and change the subjetc to re:** . This is so the customer knows that we are repplying to his email.

    I've tried a couple of third party apps but they don't work very well. If anybody has any ideas would be greatfull.

    Apparentely Pipedrive is saying that the shared email function will be available soon. Let's see. Txs, Ricardo.

  • Matt Nicholls
    Matt Nicholls Member Posts: 1
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    #6
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    I know this is an old thread but has anybody been able to figure out how to use a shared email account?

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