Send an email to myself when an email is opened

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Steegstra
Steegstra Member Posts: 2
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edited April 24 in Workflow Automation #1

I want to send myself an email when an email I send from a deal is opened or when a link in that email is hit. Can someone tell me how to do that?

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  • Kreete K
    Kreete K Pipedrive Team Posts: 355 PIPEDRIVE TEAM
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    Hi @Steegstra

    Currently, when sending out emails, then email and link openings are not able to trigger any further action.

    However, it is possible include opening a link inside the email, but only with certain conditions. Check further our sequence based on email conditions. In short, this means that you need to send out the initial email containing the link also via our Automation feature and using the "Send email with Template" option. Then the system is able to recognize if a link is clicked or not. If you need any further help with the setup, you can reach out to our Support team.

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