Problem: notice about credit card data in forms is customer-unfriendly

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Under all forms in Pipdrive the following sentence is displayed mandatory "Never share sensitive information (credit card numbers, social security numbers, passwords) through this form.".

This is just annoying and also total nonsense. If I only ask for the name and email address in the form to subscribe to the newsletter or order a case study, why should the customer get this notice. It just makes the form longer and more unpleasant for the customer. The customer thinks about something where there is no reason to think about it.

Urgent request to Pipedrive product team: please remove this notice from all forms. Why does Pipedrive think to care about something that is none of Pipedrive's business? As a company, I am responsible for the data that I request from the customer. If Pipedrive thinks it wants to play policeman here, then this notice should only appear if a free text field is used in the form or if a custom field with free text is used in the form. Only then could there be a risk that the developer of the form might ask for credit cards or other sensitive data in an illegal way.

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Comments

  • Frank Filippelli
    Frank Filippelli Member Posts: 98
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    You're 1000% correct! It's not their place to govern what data we request from our customers and how. It makes the form look questionable and untrustworthy 😠

  • Frank Filippelli
    Frank Filippelli Member Posts: 98
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    Can you guys please make this optional, you guys are killing us.

  • Paul-Techy
    Paul-Techy Member Posts: 14
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    edited May 3 #4
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    Hello @Mike van der Valk

    I was not sure who I should make aware of this annoyance on the webforms, I just added lead booster to my account and noticed this under the submit button:

    Never share sensitive information (credit card numbers, social security numbers, passwords) through this form.

    Can this be turned off or please removed from the forms entirely?

    Thanks

  • Veronika Danielova
    Veronika Danielova Pipedrive Team Posts: 19 PIPEDRIVE TEAM
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    Hey hey @Paul-Techy,

    Veronika here (all about Pipedrive Leads, LeadBooster add-on and Web Visitors add-on)

    Thank you for bringing this one to our attention.

    Please note that this is a Regulatory compliance requirement for the protection of our customers and their customers therefore there is not an option to turn this information off or remove it.

    Thank you for understanding

    Veronika

  • Chris from Hamburg
    Chris from Hamburg Member Posts: 18
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    Hello @Veronika Danielova,

    I'm sorry Veronika, but your answer and your reasoning couldn't be more wrong. There are no rules that require Pipedrive to intervene in the communication and use of Pipedrive between the Pipedrive account owner and their customers. Otherwise, please list the specific legal text that forces Pipedrive to intervene here.

    Why does Pipedrive think it has to do this but a large and strong competitor like Hubspot or Salesforce doesn't?

    It would be nice if you and the Pipedrive team would finally take the multiple customer feedback seriously and remove this nonsensical reference.

    Thank you for your understanding.

    And many thanks to @Paul-Techy and @Frank Filippelli for bringing up the subject again.

  • Paul-Techy
    Paul-Techy Member Posts: 14
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    edited May 6 #7
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    Hello @Veronika Danielova

    Thank you for commenting but I don't understand how this is mandatory.

    I have not seen any other CRM vendor making this mandatory on their form builders.

    Is it because of where Pipedrive's office / incorporation is situated? this is not a mandatory thing in Australia, a privacy note and or a tick box for subscribing is in most cases a standard.

    Its just kind of odd to be on the bottom of the form.

    Thanks

  • Frank Filippelli
    Frank Filippelli Member Posts: 98
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    So as you can see @Veronika Danielova we're not buying Pipedrive's crap! Do us all a favor, tell the bean counter sitting in the big chairs at Pipedrive HQ to put the AI nonsense on hold for a little while and have the developers focus on giving us a good Form experience first. The entire Form feature needs to be overhauled because, to be honest, that's the only reason I'm even paying an extra $40 a month for the lead booster package anyway. I just want a good Form building tool that's natively integrated with my CRM. It's not a lot to ask and most other CRMs already have it.

  • Paul-Techy
    Paul-Techy Member Posts: 14
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    Hello @Veronika Danielova

    Can you please provide an update on this thread.

    Thanks