Wird der Caller (Caller) zum 30.09.23 abgeschaltet?

Mirko
Mirko Member Posts: 1 VERIFIED MEMBER
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edited July 2023 in Apps and Integrations #1

Ich habe heute neues Guthaben auf unseren Caller geladen. Dabei kam der Hinweis, dass es nur noch bis zum 30.08. möglich ist, Guthaben aufzuladen und dass dieses Guthaben nur noch bis zum 30.09. vewendet werden kann.

Darunter zwei Links zu JustCall & Cloudtalk

Heißt das jetzt, dass der Caller tatsächlich abgeschaltet wird und man sich einen neuen Anrufdienst suchen muss?

Und wenn ja, welchen kann man empfehlen?

Answers

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,615 VERIFIED MEMBER
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    #2

    I would definitely recommend JustCall or Aircall.


    More in this article:

    https://www.amitsarda.xyz/post/pipedrive-calling-apps-comparison


  • Admin unilegion
    Admin unilegion Member Posts: 14 VERIFIED MEMBER
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    #3

    Und es ist einfach nur traurig, dass die Kommunikation auf diese Weise läuft.

    Offenbar sind weitaus mehr als 300k Caller-Verbindungen/Anrufversuche in letzter Zeit kein Grund, darüber vernünftig informiert zu werden.

    Einfach nur enttäuschend.

  • inacyakup
    inacyakup Member Posts: 179 VERIFIED MEMBER
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    edited August 2023 #4

    Just call and Aircall integrations only allow for certain countries and are much more expensive than caller. It causes a lot of damage, especially to companies using the Pipedrive application in Turkey. I think that with the removal of the Caller application, more than one Turkish company will switch to another CRM application.

  • Admin unilegion
    Admin unilegion Member Posts: 14 VERIFIED MEMBER
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    #5

    I agree with your assessment @inacyakup !

    We actually tested external caller solutions in September 2022 (I will emphasize that we did this on our own and NOT because Pipedrive would actively inform us about their planned mistake a.k.a. decision to decommission Internal Caller) and the result was:

    NONE of them delivered the truthfully seamless integration and the ease of use that the Internal Caller provided.

    Any of the arguments provided so far for deciding this abysmal change for the worse seem really out-of-touch with customers who actually use the product.


    Simply disappointing.

  • inacyakup
    inacyakup Member Posts: 179 VERIFIED MEMBER
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    #6

    I hope that pipedrive will abandon the decision to close the caller

  • Admin unilegion
    Admin unilegion Member Posts: 14 VERIFIED MEMBER
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    #7

    Just received an e-mail from Pipedrive that the Caller feature will only be decommissioned at the END OF 2023.

    So it looks like the wrong decision to decommission has at least been postponed.

    This is progress, best to completely undo the decision taken of course.

    None of the testing (JustCall, Cloudtalk etc.) has been as satisfying and easy to use (incl. actual full integration and seamless capturing of data).

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