New to Pipedrive - So sorry in advance, took it over from an ex member of staff

Stephen Wynne
Stephen Wynne Member Posts: 2 VERIFIED MEMBER
First Comment
in Sales CRM #1

For making sales calls and tracking of the stats is it possible to set out call outcomes to report back on

For Instance say I wanted to after a call pick one of the 5 options for reporting to see how many dials lead to the following

Connected to Prospect, No Answer, Not Available, Cant get past Gatekeeper, Voicemail

Does anyone have this setup?

Thanks in advance

Answers

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,601 VERIFIED MEMBER
    1000 Comments 250 Likes Fourth Anniversary 25 Answers
    #2

    Not anymore with Pipedrive since Pipedrive is discontinuing Caller.

    You can do this with JustCall or Aircall though.

  • Stephen Wynne
    Stephen Wynne Member Posts: 2 VERIFIED MEMBER
    First Comment
    #3

    Thanks for coming back to me - so there is no way of tracking calls in the system - I am not taking about the actual making of the call which is being done by mobile but logging the outcome of the call more so or a variety of outcomes

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,601 VERIFIED MEMBER
    1000 Comments 250 Likes Fourth Anniversary 25 Answers
    #4

    @Stephen Wynne Correct. You won't be able to do that either as we can't add custom fields to Activities in Pipedrive.

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