clicking on an email address opens Thunderbird, not internal P/D email.

Cal Peters
Cal Peters Member Posts: 6 VERIFIED MEMBER
Fourth Anniversary First Comment
in Campaigns and Email Marketing #1

For some strange reason....and I'm pretty sure it didn't used to be this way.... when I click on an email address while in Pipedrive, it opens a 'compose email' window in my Thunderbird email client, not the Pipedrive email client. Anybody have any idea why this is happening and/or how to "fix" it, i.e., stay within Pipedrive?

thanks

Answers

  • inacyakup
    inacyakup Member Posts: 179 VERIFIED MEMBER
    100 Comments 25 Likes 5 Answers First Anniversary
    #2

    Hello



    Can you check the email sync ? The synchronization may have stopped.

  • Cal Peters
    Cal Peters Member Posts: 6 VERIFIED MEMBER
    Fourth Anniversary First Comment
    #3

    PD says it's synchronizing.... and my inbox and sent mail folders match what I'm seeing for that account in Thunderbird.

  • Cal Peters
    Cal Peters Member Posts: 6 VERIFIED MEMBER
    Fourth Anniversary First Comment
    #4

    Also, same thing happens on my laptop as well as my desktop so I'd think it has to be a PD setting somewhere?

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