clicking on an email address opens Thunderbird, not internal P/D email.

Cal Peters
Cal Peters Member Posts: 6 PIPEDRIVE TEAM
First Comment First Anniversary

For some strange reason....and I'm pretty sure it didn't used to be this way.... when I click on an email address while in Pipedrive, it opens a 'compose email' window in my Thunderbird email client, not the Pipedrive email client. Anybody have any idea why this is happening and/or how to "fix" it, i.e., stay within Pipedrive?

thanks

Answers

  • inacyakup
    inacyakup Member Posts: 169
    5 Likes First Answer First Comment Name Dropper

    Hello



    Can you check the email sync ? The synchronization may have stopped.

  • Cal Peters
    Cal Peters Member Posts: 6 PIPEDRIVE TEAM
    First Comment First Anniversary

    PD says it's synchronizing.... and my inbox and sent mail folders match what I'm seeing for that account in Thunderbird.

  • Cal Peters
    Cal Peters Member Posts: 6 PIPEDRIVE TEAM
    First Comment First Anniversary

    Also, same thing happens on my laptop as well as my desktop so I'd think it has to be a PD setting somewhere?