Email conversation linked to different Lead
I have an issue with an email thread being linked to the wrong lead, both having different email addresses, companies etc.
Did anybody else experience this and could possibly tell me the reason or has a quick fix?
Thank you very much.
Filipe Portela Posts: 22edited April 2022 #2
Sorry to hear about the issue. I believe you might be getting affected by this - https://support.pipedrive.com/hc/en-us/articles/115004281665-How-are-emails-threaded-in-Pipedrive-
If it's the case or even if it's not, I highly recommend to reach out to our Support via live chat or at [email protected] so that our team can look into it and help you get to a resolution0
Bob Winkler Posts: 6edited January 2021 #3
Johannes, did you ever get this fixrd? This has been continuing for me for a few months now and no one seems to have the answer0