emails synchronisation in Deals
Hello Pipedrive community !
I can't manage to synchronise the emails for all the Deals I've created.
To my great surprise, for some cases, all the emails are there, and for others (the vast majority), no email appears.
I tried to compare all the files; all the information was entered identically for each case... And yet not everything works in the same way.
Thank you for your help.
E.
below are 2 screenshots, one with the e-mails present, the other without.
Answers
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Hey @EricFelix 👋
There could be a number of reasons why that is happening as there are a few rules that need to be followed for the emails to automatically sync with deals
This article here: https://support.pipedrive.com/en/article/why-are-my-emails-not-automatically-linked-to-my-deals can hopefully provide some clarity on those rules
If you see that all of them are being followed, please feel free to contact our Support team so they can check this one out!
Thanks,
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