Embedding link and thumbnail (to a video) in email


Hi there - I'm creating a 6 stage automated campaign and am trying to embed a link and thumnail to a short video hosted on Vidyard, i have done this before on other email platforms but this is the first time using Pipedrive Campaigns and the thumbnail does not seem to be appearing. Anyone able to help on this?



  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 156 PIPEDRIVE TEAM
    First Anniversary First Comment First Answer 5 Likes

    Hi @Sarah Butters 👋

    I believe it might be possible but it could depend on a few things OR it might also be that the video needs to be hosted on Youtube or Vimeo for it to show the thumbnail, like this section shows: https://sharing.pipedrive.com/i/H7bOKo

    Our support team might be able to look further into this and hopefully clarify this for you! Please reach out to them, they are available 24/7.