Emails in spam or quarantine

Hi All,

I have trouble with the spam filters in Outlook. The first campaign email I have sent out from Pipedrive, was sent not to customers, but to colleges and friends to test it, but ALL of the emails sent out from Pipedrive went to spam or to quarantine, and I had to call up all of my friends "hey, did you receive something from me?" They had to manually release the message.

The same happened, when I tried to send out the double opt in email consent request. The system shows, that I have sent the request, so I cannot do it again, but the customer did not receive it. It was in quarantine.

When I have a look at these messages, Outlook noted this: "We could not verify the identity of the sender" and the subject of quarantine message is: "prevented phish message" It does not look good.


Can you tell me how did you solve these problems, or did you face to these before? This way our customers will not see our emails.

Thank you

Answers

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 128 PIPEDRIVE TEAM
    First Anniversary First Comment First Answer 5 Likes

    Hey @Viki 👋

    I think this should be checked further, but I'll leave a suggestion that often helps with this which is authenticating your domain. Here's an article on that: https://support.pipedrive.com/en/article/campaigns-email-domain-authentication

    If you run through any issues with it or if for some reason this doesn't work, please reach out to our Support team so they can check this one with you!

    Thanks,

  • Pipedrive User 164
    Pipedrive User 164 Member Posts: 171
    First Anniversary 5 Up Votes First Comment 5 Likes

    @Andreia Costa in what situations is this relevant? Is this also the case when sending a single email using pipedrive? How about when sending a group email? What about when sending a signature request? Or is this domain authentication only needed/relevant when using campaigns?

    Thank you.

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 128 PIPEDRIVE TEAM
    First Anniversary First Comment First Answer 5 Likes

    Hey @Pipedrive User 164

    The email authentication applies only for the usage of Campaigns. If your regular emails are ending up in Spam I suggest you contact our Support team so they can see if anything else can be done!

    Thanks,