Want to add 4 more seats, but with different email client and domain

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darrenc
darrenc Member Posts: 7
5 Up Votes Photogenic First Comment

We have 2 teams. Sales uses Gmail on one URL, and support uses Outlook on another URL (the support team is part of our parent company, hence the different URL). We have the sales team in Pipedrive now and it's working well. We now want to add the 4 support people who use Outlook.

Can I have multiple domains sending in Pipedrive from the same account (e.g. a salesperson sends from someone@DomainA.co.nz, but a person in my customer support team sends from someone@DomainB.co.nz)?

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  • Amit Sarda (AmitSarda.xyz)
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    That shouldn't be a problem at all.

  • Pipedrive User 164
    Pipedrive User 164 Member Posts: 171
    First Anniversary 5 Up Votes First Comment 5 Likes
    edited September 2023 #3
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    I believe that they would still need to make the account under the same domain as your if they wanted access to the database but then they could use the different email. The email account used with pipedrive is set up separate to the actual pipedrive account domain.