Pipedrive issues

Cornelia

Hi there,

I am having an issue with Pipedrive and the Smart BCC. After I forwarded an email to the Smart BCC email only (in my outlook, in Sent emails, you can see that the email was forwarded only to the Smart BCC email address), in Pipedrive, this email seems to be sent to two of our customers, from different accounts. One customer is the one who is involved in the email forwarded, but the other is a complete random pick.

Can you please help with this?

Manuel Oliveira

Hi @Cornelia, that seems to be an account-specific issue. Please reach out to our friendly support team and they will troubleshoot that for you 👩‍💻