Support Role Based Sales Inbox such as sales@
We utilise a sales@ inbox to receive customer enquiries. It would be useful if this mailbox could be set up in Pipedrive as a central mailbox. Then any emails received are public and can be viewed by ANY Pipedrive user. Any user can set up as a lead/Deal and any user can reply via the sales@ email address.
So users Sales Inbox contains both their own email sync and the sales@ inbox sync.
In addition the team is small and so another sales person may need to pick up someone elses sales emails. Is it not possible to have a setting that just allows users to see each others sales inbox or even just have a single sales inbox for the pipedrive organisation and have next to it the allocated user much like helpdesk/ticket software. If the allocated user is away anyone else can pick up the email.
I sort of suggested this in a support email but felt it worth sharing and expanding on the requirements more.