How to get support
I am new to Pipedrive and have tried for the past 2 days to get in contact with support or log a ticket. I sent an email to the listed support email, and then I received an auto-response that it's no longer being monitored and I am to use the live chat.
I have used the live chat and the bot keeps bringing me in circles and not addressing my question and there is no way to escalate or escape the bot's pre-built responses. Once the bot believes it has responded to the query, it closes the chat without confirmation that the issue was actually resolved.
I'm hoping someone can provide insight as to how support is provided in Pipedrive and all the support channels.
My issue currently is with emails not being synced, I cleared the previously synced messages and tried resyncing and there is nothing being synced. There is a usage limit warning in settings but I have no idea how to get this reset given the messages were deleted and I am resyncing the mailbox.