"Chat with us."
Answers
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Hi @Alan Boyd,
We're sorry to hear you're having issues with the chat feature in your account, we do not have any other reports about this feature not working at the moment. I see that you were able to reach out to support via email regarding this and this was suggested, "The chat can be blocked by ad blockers. If you have one running you can allow pipedrive.com then it will work."
If you are still having issues after trying the suggestion of allowing pipedrive.com by ad blockers, please reply to the email thread and we can continue investigating this with you! Some other suggested troubleshooting steps include-
- Clear your cache and cookies
- Try this in an incognito browser
- Try this in a different browser
I hope this helps!
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+1 it's an issue for me to - But not on a Private Browsing session. So obviously a cookie issue somewhere.
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Same for me too. No way to bypass the bot and haven't been able to get any responses from a real person.
Consider doing a chargeback if it doesn't work for you as they don't seem to be providing the service they promise which will get you your money back if you used paypal or amex.
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Chat has worked fine for me. I have been getting amazing support throughout our trial. I will say, however, that the bot design is terrible and lacks "Other" options when there's no relevant option being displayed. So the workaround was to click anything, and keep going until you get a human.
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@Brand2 once you get through to a human, you can just reply in that same chat thread for every subsequent matter. I get a response within a minute or two every time. Support standard is terrific in my experience so far. (P.S. And it takes only 30 seconds or so to click through the chat bot options on first pass. Nothing in the process takes 15 minutes.)
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we are trying to create custom reports for our sales force. This is especially critical with where our leads are coming from.
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Chat isn't working for me and I really need some assistance. I have emailed the support email and just get a response saying it's no longer available and to use the "chat with us" which isn't working!
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You create a custom category by going to Company Settings (Top Right Hovering over your username) then Data Fields on the left bar then Create a custom field from there. I have a field that uses the dropdown feature and has the options for referrals entered.
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In order to get human support you have to figure out the right chat flow.
IT depends on what you need. Chat with us, Typing in "Billing", then clicking on "Get More Help", "I need assistance", "Billing and Pricing", "Payment Error" is a flow that works for me!
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Sorry to hear about the difficulty you had! Let me provide some information about this.
Pipedrive support has a dedicated team of human support professionals to address specific queries that require personal attention like technical issues. At the same time, we also have digital support tools that significantly expedite issue resolution by guiding users to relevant resources and solutions without the need for direct human intervention.
These digital tools are particularly effective when it comes to activities such as connecting with a sales representative, checking the availability of services, consulting on specific matters, or reporting technical issues directly to our engineering team. Human representatives are available when something is not working - technical issues.
From what you said, it seems that feedback was given about what is the right selection so you receive assistance - you should look for “something is not working” or “page not working” and these options are available when speaking to the bot.
I hope this provides some clarity!
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I am unfortunately running into the same issue:
I am getting the strangest error. When I try to click the "Chat with Us" Button from my dashboard the sidebar just disappears and I am unable to reach out to support. When I emailed support@pipedrive.com I got a bot answering my question which is not helpful at all. I reached out to my account manager, who has never seen this error before. Any help would be appreciated as we have a formula and set up questions galore.
Thanks in advance.
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