Am I the only one who can't get Pipeline's Chat with us feature to work? That's a bad sign when I first sign up for this service, and their chat help doesn't even work. What the heck?
Hi @Alan Boyd,
We're sorry to hear you're having issues with the chat feature in your account, we do not have any other reports about this feature not working at the moment. I see that you were able to reach out to support via email regarding this and this was suggested, "The chat can be blocked by ad blockers. If you have one running you can allow pipedrive.com then it will work."
If you are still having issues after trying the suggestion of allowing pipedrive.com by ad blockers, please reply to the email thread and we can continue investigating this with you! Some other suggested troubleshooting steps include-
I hope this helps!
+1 it's an issue for me to - But not on a Private Browsing session. So obviously a cookie issue somewhere.
Same for me too. No way to bypass the bot and haven't been able to get any responses from a real person.
Consider doing a chargeback if it doesn't work for you as they don't seem to be providing the service they promise which will get you your money back if you used paypal or amex.
Chat has worked fine for me. I have been getting amazing support throughout our trial. I will say, however, that the bot design is terrible and lacks "Other" options when there's no relevant option being displayed. So the workaround was to click anything, and keep going until you get a human.
I hear you on that but as someone who is commission only, time is critical. Spending 15 minutes to get support costs me upwards of 100 dollars of labor.
@Brand2 once you get through to a human, you can just reply in that same chat thread for every subsequent matter. I get a response within a minute or two every time. Support standard is terrific in my experience so far. (P.S. And it takes only 30 seconds or so to click through the chat bot options on first pass. Nothing in the process takes 15 minutes.)
Will give this a shot. It did not work the last time I tried and just closed out the chat! Thank You!