"Chat with us."

Alan Boyd
Alan Boyd Member Posts: 1
edited October 23 in Sales CRM #1

Am I the only one who can't get Pipeline's Chat with us feature to work? That's a bad sign when I first sign up for this service, and their chat help doesn't even work. What the heck?

Answers

  • Sophie
    Sophie Moderator Posts: 58
    Second Anniversary 10 Comments First Answer Name Dropper
    #2

    Hi @Alan Boyd,

    We're sorry to hear you're having issues with the chat feature in your account, we do not have any other reports about this feature not working at the moment. I see that you were able to reach out to support via email regarding this and this was suggested, "The chat can be blocked by ad blockers. If you have one running you can allow pipedrive.com then it will work."

    If you are still having issues after trying the suggestion of allowing pipedrive.com by ad blockers, please reply to the email thread and we can continue investigating this with you! Some other suggested troubleshooting steps include-

    • Clear your cache and cookies
    • Try this in an incognito browser
    • Try this in a different browser

    I hope this helps!

  • Stephen Dorling_4110
    Stephen Dorling_4110 Member Posts: 12
    Third Anniversary 10 Comments Combo Breaker Photogenic
    #3

    +1 it's an issue for me to - But not on a Private Browsing session. So obviously a cookie issue somewhere.

  • Brand2
    Brand2 Member Posts: 13
    10 Comments First Answer
    #4

    Same for me too. No way to bypass the bot and haven't been able to get any responses from a real person.

    Consider doing a chargeback if it doesn't work for you as they don't seem to be providing the service they promise which will get you your money back if you used paypal or amex.

  • MC
    MC Member Posts: 45
    10 Comments 5 Up Votes Name Dropper Photogenic
    #5

    Chat has worked fine for me. I have been getting amazing support throughout our trial. I will say, however, that the bot design is terrible and lacks "Other" options when there's no relevant option being displayed. So the workaround was to click anything, and keep going until you get a human.

  • Brand2
    Brand2 Member Posts: 13
    10 Comments First Answer
    #6

    I hear you on that but as someone who is commission only, time is critical. Spending 15 minutes to get support costs me upwards of 100 dollars of labor.

  • MC
    MC Member Posts: 45
    10 Comments 5 Up Votes Name Dropper Photogenic
    #7

    @Brand2 once you get through to a human, you can just reply in that same chat thread for every subsequent matter. I get a response within a minute or two every time. Support standard is terrific in my experience so far. (P.S. And it takes only 30 seconds or so to click through the chat bot options on first pass. Nothing in the process takes 15 minutes.)

  • Brand2
    Brand2 Member Posts: 13
    10 Comments First Answer
    #8

    Will give this a shot. It did not work the last time I tried and just closed out the chat! Thank You!

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