Billing Issues

Options

I have 2 days left on my free trial of the Essentials Plan. When I went to subscribe it tried to charge me $133.90 and said this was a reoccurring monthly charge?

The monthly plan for Essentials shows up as $21.90/month. The annual plan shows up as 14.90/month.

If I select the annual plan, it wants me to pay $1300.80?

Can somebody get their calculator out and tell me, what's wrong with this picture?

Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,102 COMMUNITY MANAGER
    5 Likes First Answer First Anniversary First Comment
    Options

    Hi @Avid Pure Water , the recurring cost is per seat so please check that the number of seats you have added corresponds to the number of users you will have in Pipedrive. You can find more details here.

  • Avid Pure Water
    Avid Pure Water Member Posts: 3
    Name Dropper First Comment
    Options
  • Avid Pure Water
    Avid Pure Water Member Posts: 3
    Name Dropper First Comment
    Options

    Manuel,

    See the screen shots I took. These numbers are for the Essentials Plan with one seat!


  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 141 PIPEDRIVE TEAM
    First Anniversary First Comment First Answer 5 Likes
    Options

    Hello @Avid Pure Water 👋

    I'm joining in the hopes I can help clarify the different pricing you see and also explain how our pricing works.

    Our pricing takes into account a number of things, including the costs of building and maintaining the service across the markets we operate in to provide a fair and competitive price together with convenient payment options for our customers in more than 150 countries all over the world. As with other subscription-based services and SaaS products, there are some variations in pricing between markets.

    If you were using a VPN for example or any other location-based constraints, you'd see one value and then when adding the Billing information, the correct price for that location is added.

    I hope this can offer some clarification on why you saw different values.