New Deal Layout?
Today as I was using Pipedrive in my regular day-to-day work suddenly my heart dropped. The page magically transformed into something new and not at all pleasant. At first, I tried to update the page to fix whatever I was seeing on my screen but without any result. My first thought was that there's no way that this can be a new deal layout. I then contacted Pipedrive's customer service and learned that I'm seeing a new deal layout and there is no way to get back to the old one.
I then critically and carefully looked at the new layout and tried everything in my power to understand the reason behind this new outlook, but I couldn’t wrap my head around it.
If you are using a large screen, all info concerning the deal is concentrated on the left side, leaving half of the window just empty, which looks odd and impractical. Activities, notes, emails, and other important info are now packed into a tighter box which makes reading the chronological events of the deal much harder. Most importantly, written notes (phone calls with the customers) are now condensed and must be opened separately, leading to unnecessary clicks. Before this update, with one quick glance, I could see the notes of the deal and what has been discussed with the contacts recently and in the past. Now I have to open each and every note one by one, just to get an understanding what are the next steps to do. Furthermore, the value of the deal is now behind a dropbox written in small font, when before you could immediately see where you're at.
I'm all about progression and updates must and will be made! I also understand that bigger UI updates require some time to get used to, but I feel like this new deal layout is definitely not it.
So I guess I'd like to understand the reasoning behind this new layout. I really tried to look for positive aspects, but I couldn't. I also understand that it's just one opinion among many. Why make everything more compact while sacrificing readability especially on a large screen?