Sales Inbox - Keyboard shortcuts and fewer clicks required

MC
MC Member Posts: 81 VERIFIED MEMBER
10 Comments First Anniversary 5 Likes 5 Up Votes
edited January 5 in Ideas and Product Feedback #1

Hi Pipedrive team! Sales Inbox is a great concept, but if it is 2 to 3 times slower to process an email inbox than something like Gmail or Outlook, it reduces our team's productivity and creates resistance from the team to use the Sales Inbox in Pipedrive.

Pipedrive has got to be the shortcut (the fastest way), not "the long way 'round".

Please implement the following in Sales Inbox:

  • Keyboard shortcut for Archive
  • Keyboard shortcut for Delete
  • Provide a settings option for what appears After Archive or Delete: (1) Go to Inbox or (2) Go to Next Message. The latter is twice as efficient for processing an email inbox not just because it requires half as many key presses, but because it also removes the habit of "cherry picking" through an inbox (deciding which email to open next) which is also a waste of time.
  • Provide a settings option to remove the Deletion Confirmation message of "Are you sure you want to delete this email conversation from Pipedrive? You can't undo this action."." This is super-tedious to have to click each time. Plus it requires more mouse usage. Fast and efficient use of email requires the use of keyboard shortcuts. Anyone using a mouse is moving along at a leisurely pace, imho.

There are plenty more keyboard shortcuts that would be useful in Sales Inbox (see Gmail's and Outlook's for example), but the ones I listed above are the main ones that would give quick productivity gains.

I figure that the two-way sync ability was a pretty significant achievement for the dev team (it's awesome, well done!) and that simply refining Sales Inbox now to be practical and efficient with a few keyboard shortcuts and some settings is something you could implement quickly and easily. 🤞

Thanks for considering this request! ~MC

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Comments

  • Graham Cox
    Graham Cox Member Posts: 155 VERIFIED MEMBER
    100 Comments Second Anniversary 25 Likes 5 Up Votes
    #2

    +1 for this. It needs to be super efficient to use.

  • MC
    MC Member Posts: 81 VERIFIED MEMBER
    10 Comments First Anniversary 5 Likes 5 Up Votes
    #3

    Any feedback on this request @Manuel Oliveira ?

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,300 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #4

    Hi @MC, there are no plans to add this feature in the short term at least, due to higher competing priorities. However, the product team is aware of this feedback and will keep monitoring it.

  • MC
    MC Member Posts: 81 VERIFIED MEMBER
    10 Comments First Anniversary 5 Likes 5 Up Votes
    #5

    Okay. Thanks for your reply @Manuel Oliveira. I'll keep 🤞!

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