E-Mail Automation in Leads and creating a task
my first question here :-)
The case is the following: We've imported many Leads into Pipedrive. I want to send in all Leads an E-Mail Template, called “Template 1”. I started this, when I trigger all Leads with a new label. All Leads are sending my template, everything is fine. But now I would like to create an automatic task, when the E-Mail is replied, that I have to call the contact a day later. This automation works well! But I want to add also the condition, when the mail is NOT replied within 7 days, my Template 2 is sending out. It's also important, that the automation is stopped and will send no second mail, when the contact answered within the 7 days. Would be bad, when he gets a my Template 2 after replying the first email.
Does anyone have an idea how to setup with automation?
Thank you and kind regards <3