HOW exactly do I get human help.

Brand2
Brand2 Member Posts: 39
5 Likes Name Dropper First Comment First Answer

Since signup, I have not been able to get a human person using pipedrive.

At this point, I am close to doing a chargeback as it seems pretty fraudulent to give the appearance that you will be able to speak with a human only to not be able to get one.

Examples:

"Sorry, as a bot I couldn’t find an answer for that. Here’s what you can do

Bot · 2m ago.

Get more help 🌐"

If I go through get more help, the options are not there and it just ends the chat.

Answers

  • Sophie
    Sophie Pipedrive Team Posts: 133 PIPEDRIVE TEAM
    First Answer First Comment 5 Likes First Anniversary

    We're sorry to hear about your experience trying to contact support and with our support bot. Thank you for your feedback, I have submitted this internally for review.

    Allow me to explain this a bit further-

    Human assistance is still available in specific topics in which our Bot nor our Self-Service platforms are able to help and these cases are prioritized according to their nature, but we’ve also expanded our resources to offer assistance through more channels. Our support continues to be available 24/7 and we’ve enriched our options in many other ways:

    • Our support form ensures you receive human assistance for relevant topics
    • Our Knowledge Base offers you a vast range of guided articles with information about Pipedrive’s diverse features
    • Our academy offers you in-depth tutorials on how to get the most out of Pipedrive features
    • You can sign-up to our webinars to get access to interactive sessions to deepen your knowledge of the tool

    If you are experiencing a technical issue- you should look for “something is not working” or “page not working” in the bot flow to connect with our live agents to work through the technical issue.

    We greatly appreciate your understanding and I hope this provides some clarity!

  • Brand2
    Brand2 Member Posts: 39
    5 Likes Name Dropper First Comment First Answer

    I was able to reach someone and have just saved that email address however even the default support email kicks back an email that says to go through chat....

  • Nico Müller
    Nico Müller Member Posts: 13
    First Anniversary First Comment Photogenic

    Yes really frustrating. One major advantage of Pipedrive was its (human) support which helped me a couple of times over the past years.

    losing this is really not making anything better.

  • bitcoinnarwhal
    bitcoinnarwhal Member Posts: 2
    First Comment

    i need to speak with someone about restoring pipedrive until before 5 days or notes were deleted

  • bitcoinnarwhal
    bitcoinnarwhal Member Posts: 2
    First Comment

    this is exttemely important

    there must be a previously saved version

  • Brand2
    Brand2 Member Posts: 39
    5 Likes Name Dropper First Comment First Answer

    You need to go through to chat until you figure out how it gets you to that support email. That gets you in the email chain where they are kind of helpful.

  • Mark Fitz
    Mark Fitz Member Posts: 1
    First Comment
    edited November 2023 #8

    @gmaiI have been trying to use the Chat; however, it never takes me anywhere to leave a question.

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 128 PIPEDRIVE TEAM
    First Anniversary First Comment First Answer 5 Likes

    Hi @bitcoinnarwhal 👋

    If you are looking to revert a previous action when using the chat option, there is an option available for "Revert an action made in Pipedrive" and this option should allow you to check what data needs to be reverted.