Can someone help me understand why my team may not be getting their daily notifications?

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Brishan
Brishan Member Posts: 3
First Comment

I just needs some guidance as they say their notifications are on, they have checked their spam etc


Thanks,

Brish

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Answers

  • Sophie
    Sophie Pipedrive Team Posts: 158 PIPEDRIVE TEAM
    First Answer First Comment 5 Likes First Anniversary
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    Hi @Brishan,

    This sounds odd indeed, I would recommend that you reach out to Pipedrive support so we can do a thorough investigation into this with you! You can reach out via in-app chat or via email at support@pipedrive.com.

    Typically we will request a screenshot of these users' sales assistant settings to ensure that the correct settings are enabled.

    Sometimes we recommend turning the settings off --> save --> on --> save as well to see if that corrects the issue.

    You can read more on these sales assistant notifications here! I hope this helps for the meantime!