Why am I unable to cancel the 'free trial' of Campaign's?

PaigeC
PaigeC Member Posts: 1 VERIFIED MEMBER
in Campaigns and Email Marketing #1

We're unable to cancel the free trial of the Campaign's module which means we can't increase the number of marketing subscribed contacts beyond 500. So, i tried to cancel the trial and go to a paid version to increase the number of subscribers. However i'm unable to cancel the trial and have to wait until the 14-days is finished!

Can anyone help me with regards to this?

Thanks!

Answers

  • Sophie
    Sophie Pipedrive Team Posts: 204 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    edited December 2023 #2

    Hi @PaigeC,

    I would be happy to help share some information on this!

    You should have the option to skip the remainder of your campaigns trial from the billing tab in your account under manage add-ons like this:

    Screenshot_at_December_14th_2023_-_12.21.44_pm.png


    If you experience any issues doing this, you can always reach out to our support team via in-app chat or email and we can help with ending your trial from our end!

    I hope this helps!

  • MichaelATX
    MichaelATX Member Posts: 5 VERIFIED MEMBER
    Photogenic First Comment
    #3

    I am also unable to cancel the remainder of the trial. The button shown in the example does not exist. How can I fix this, so that I can move on with creating and sending a campaign? Thanks!

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 164 PIPEDRIVE TEAM
    100 Comments 25 Likes 5 Answers Second Anniversary
    #4

    Hi @MichaelATX,

    We would have to investigate this further from our end, and for that, could you reach out to our support via email (support@pipedrive.com) or chat?

  • MichaelATX
    MichaelATX Member Posts: 5 VERIFIED MEMBER
    Photogenic First Comment
    #5

    I emailed support and got a message saying the channel isn't available. I clicked the chat bot to get help, but am in an automation loop with no access to a live support person to help me exit my trial. Have no idea what to do other than just wait for trial to expire.

    image.png


  • MichaelATX
    MichaelATX Member Posts: 5 VERIFIED MEMBER
    Photogenic First Comment
    #6

    When I try to get help, no matter what option I select to get to a live agent or support person, the chat portal closes out my conversation. How can I get a live person to help me? I tried emailing support, but keep getting a message saying the support email channel is not in service. I'm excited about using Pipedrive, but this is frustrating. Thanks!

    image.png


  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 164 PIPEDRIVE TEAM
    100 Comments 25 Likes 5 Answers Second Anniversary
    #7

    Hi @MichaelATX,

    I am sorry about your concern. We have implemented the bot to ensure the conversation is re-directed to the right team in support. So, within the bot, could you try to select the right category as a billing technical issue to ensure assistance from the respective team?

  • MichaelATX
    MichaelATX Member Posts: 5 VERIFIED MEMBER
    Photogenic First Comment
    #8

    Thanks, Tony! One of your team members reached out via email.

  • TZ1
    TZ1 Member Posts: 3 VERIFIED MEMBER
    Photogenic First Comment
    #9

    Hello. I purchased a second account for another company and need to skip trial. Can you help me please? Thanks!

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,332 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #10

    Hi @TZ1 there's an option in your billing settings to skip the trial period. You can find out more here.

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