Has Pipedrive gotten rid of support altogether?

Alexander
Alexander Member Posts: 5
Photogenic First Comment

When I click "Chat with us" in the help pane, nothing happens -- the pane just disappears. I also emailed [email protected] twice and did not receive any response (not even an automated message).

What's going on here? Is anyone else experiencing this? Where is the 24/7 chat support that was advertised as being part of the product?

Answers

  • Mykola Zhuk
    Mykola Zhuk Member Posts: 10
    First Comment Name Dropper Photogenic First Anniversary
    edited December 2023 #2

    Hello Alexander, write your question here, I will try to help you. Or to Telegram: @nikolayzhuk 

  • Alexander
    Alexander Member Posts: 5
    Photogenic First Comment

    Hello,

    When I click "Chat with us" in the help pane, nothing happens -- the pane just disappears. I also emailed [email protected] twice and did not receive any response (not even an automated message).

    What's going on here? Is anyone else experiencing this? Where is the 24/7 chat support that was advertised as being part of the product?

  • CyrilM
    CyrilM Member Posts: 6
    Photogenic First Comment

    save for me , impossible to chat with an agent...

  • Sophie
    Sophie Pipedrive Team Posts: 102
    First Comment 5 Likes First Anniversary First Answer
    PIPEDRIVE TEAM

    Hi @Alexander,

    I'm sorry to hear about your issues getting in contact with support. I have reviewed your account and I see you were able to get in contact with us- the "chat not working issue" is unfortunately related to a bug and your account has been tagged so you will receive a message once the issue is fixed! We apologize for the inconvenience.

    In general, for those having issues reaching support- live chat assistance is available in specific topics in which our Bot nor our Self-Service platforms are able to help and these cases are prioritized according to their nature, but we’ve also expanded our resources to offer assistance through more channels.

    The digital support bot provides tools and resources that significantly expedite issue resolution for some users by guiding them to relevant resources and solutions without the need for direct human intervention. These digital tools are particularly effective when it comes to activities such as connecting with a sales representative, checking the availability of services, and consulting on specific matters.

    If you are having a technical issue, you should look for the option for “something is not working” or “page not working” while navigating through the bot flow. You will be recommended some general technical troubleshooting steps but if these do not help you will receive a form to submit to be either connected with someone on our support team or your case will be directly reviewed by our engineers.

    It is important that you select the correct options in the bot flow that pertain to your issue/question to get you connected to the correct place!

    I hope this provides some clarity!