eMail Tracking for multiple project with same owner
Hello PipeDrive Community,
We use Pipedrive to track all our projects; in some cases, we have One client who has more than one project at a time with us. I know if we use a deal-specific email address when writing an email gets tracked under a specific project. However, if the user sends an email which is related to Project#1 but gets tracked by Project #2 because we did not start an email chain in the project number, how can I unlink this email chain and start linking it to the Project #1 email chain?
If I use deal specific email address in the email chain, will project specific email get tracked by the intended project number?
Also, kindly provide a suggestion on how to manage mail chain tracking effectively with one client with more than one project. If the client starts a new email chain how can I link it to the project with any confusion to the other projects.