HOW DOES A SUBSCRIBER END THE TRIAL?

BGreeriii
BGreeriii Member Posts: 5
First Comment
edited January 5 in Sales CRM #1

I am at my wits end with this site. You cant get a live person on the chat at all and the email support is not accepting emails for responses or assistance.

If this is the level of response or service I think I may just go try Salesforce.

It is not intuitive how to end the trial and actually be able to start using the full features of the subscription I agree too NOW! I cannot send invites from the application because it says I am still in my trial period. But there is no where an indication how to make the effective change to subscriber based services now. WTH??

Answers

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 116
    First Comment First Answer 5 Likes First Anniversary
    PIPEDRIVE TEAM

    Hi @BGreeriii 👋

    It's important to note that Pipedrive support has a dedicated team of human support professionals to address specific queries that require personal attention like technical issues. At the same time, we also have digital support tools that expedite issue resolution by guiding users to relevant resources and solutions without the need for direct human intervention.

    I can see that there's some room for improvement here as I don't think there's an option that would fit your needs so I have passed this feedback internally so that, in this scenario, support may help.

    I'm also checking internally to see if a member of our Support team can contact you based on the fact that there's currently no option that would fit this scenario, so please keep an eye on your email.

    Thank you for the feedback!

  • Brand2
    Brand2 Member Posts: 39
    5 Likes Name Dropper First Comment First Answer

    You don't provide human support easily at all. It is insanely difficult.

    Great CRM but just be clear that you dont provide support for anything. You claim digital support but the bot says what it wants to and there is no way to let it know that it is not even giving you an option that fits what you are looking for.


    Here is an example:

    PIPEDRIVE BOT:

    Hey! I’m using AI to answer your questions. Please describe your issue with detail.

    How can I help?

    ME: The geocoding on imports is not working and I need help with this

    PIPEDRIVE BOT: Thank you for reaching out to us.

    It seems you would like to know more about Rotting Feature.

    ...the bot then closed the chat. I mean come on....