Help please - I can't access my google drive

Tess Next
Tess Next Member Posts: 2 VERIFIED MEMBER
in Apps and Integrations #1

I did have access to it but now even though my sync is active in pipedrive I can't see the google drive icon when trying to upload files and can only select from my computer. Any help greatly appreciated. Thank you - Tess

Answers

  • Sophie
    Sophie Pipedrive Team Posts: 204 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hi @Tess Next,

    I'm sorry to hear that you're having issues with Google Drive, have you tried any general troubleshooting steps at all to see if that corrects the issue? If not, I would recommend trying out the steps listed below-

    • Disconnect the sync completely, clear your cache, and try to reconnect the sync
    • Clear your cache- How do I clear my browser's cache and cookies?
    • Check that your browser is up to date with the latest version
    • Try this in a completely different browser to see if you still experience the same thing
    • Try this in an incognito browser

    If these steps don't help, I would recommend reaching out to our support team via in-app chat to report a technical issue so we can assist with an investigation. I hope this helps for the moment!

  • NateKellerFree2Grow
    NateKellerFree2Grow Member Posts: 4 NEW MEMBER
    First Comment
    #3

    I have done all of this and my i am still not able to create a smart doc from my google drive. This was working fine as of yesterday. Incredibly frustrating. Is this impacting smart docs across the board? I have dozens of contracts waiting to be signed and need to know if the customers can access them

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