Customization of double-opt-in emails

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Elo Sco
Elo Sco Member Posts: 1
5 Up Votes
edited February 2 in Ideas and Product Feedback #1

We would like to be able to customize double-opt-in emails according to our branding (wording and visuals). Suggested work around initially would be to have a double-opt-in link that could be added to a campaign.

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  • Claudia Fröhling
    Claudia Fröhling Member Posts: 1
    First Comment Photogenic
    #2
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    Is it possible to customize the text of the DOI email? We are in Germany and the default email text is to formal for our audience. I couldn't find the option to edit the template.

    Thx in advance

  • Corinna König-Wildförster
    Corinna König-Wildförster Member Posts: 2
    First Comment First Anniversary Photogenic
    edited April 22 #3
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    Hi, this is a very good question. I would also like to be able to edit the double opt-in text. The PD support recently let me know that there currently is no option 🤔

    We have the issue, that the company branch we have the PD contract with is included in that email, but some of our campaigns go to different branches. It is confusing for a German customer who communicates with the "GmbH" to get a DOI email referring to the Dutch "bv" company. Some actually thought it was spam and not a legit DOI process. That's not cool.

    Thx from Cologne!

  • aklem
    aklem Member Posts: 1
    First Comment
    edited April 22 #4
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    I'm curious about this too.

  • Tomasz Dybowski
    Tomasz Dybowski Member Posts: 1
    First Comment First Anniversary Photogenic
    edited April 22 #5
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    me too :)

    hello pipedrive

  • AlexFerraro
    AlexFerraro Member Posts: 1
    First Comment
    #6
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    Yes please! Sending a non-branded and non-personalized email is already putting the success rate lower than it should be. This is a must-have.

  • Sergo
    Sergo Member Posts: 1
    First Comment
    #7
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    This would be awesome!

  • Marcel_Boom
    Marcel_Boom Member Posts: 1
    First Comment
    #8
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    this is a necessary option...

  • Gary vb
    Gary vb Member Posts: 1
    First Comment
    #9
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    So far we have nearly an 80% failure rate due to the email opt-in not being anything like what the users would expect from the brand. In fact it is so different that you'd think it was spam from another company. This feature alone is draining the entire ad spend and making us have to look elswhere.

    When will this be fixed?

  • Petr Vojtechovsky
    Petr Vojtechovsky Member Posts: 3
    Photogenic First Comment
    #10
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    Yes, customization of double-opt-in emails is a MUST!!!

  • Krzysztof Piotrowski
    Krzysztof Piotrowski Member Posts: 1
    First Comment
    edited April 22 #11
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    Yes, it would be very useful. Can you do something with this issue?

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,071 COMMUNITY MANAGER
    First Answer First Anniversary 5 Likes First Comment
    edited April 22 #12
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    Hi everyone, customizable DOI emails are a feature request for now. There is already a feedback thread on this, and I will merge this conversation with that thread. That way, it will be even more visible to other members and also our product team

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