Customization of double-opt-in emails

Elo Sco
Elo Sco Member Posts: 1
5 Up Votes

We would like to be able to customize double-opt-in emails according to our branding (wording and visuals). Suggested work around initially would be to have a double-opt-in link that could be added to a campaign.

8 votes

Submitted · Last Updated


  • Claudia Fröhling
    Claudia Fröhling Member Posts: 1
    First Comment Photogenic

    Is it possible to customize the text of the DOI email? We are in Germany and the default email text is to formal for our audience. I couldn't find the option to edit the template.

    Thx in advance

  • Corinna König-Wildförster
    Corinna König-Wildförster Member Posts: 2
    First Comment First Anniversary Photogenic
    edited April 22 #3

    Hi, this is a very good question. I would also like to be able to edit the double opt-in text. The PD support recently let me know that there currently is no option 🤔

    We have the issue, that the company branch we have the PD contract with is included in that email, but some of our campaigns go to different branches. It is confusing for a German customer who communicates with the "GmbH" to get a DOI email referring to the Dutch "bv" company. Some actually thought it was spam and not a legit DOI process. That's not cool.

    Thx from Cologne!

  • aklem
    aklem Member Posts: 1
    First Comment
    edited April 22 #4

    I'm curious about this too.

  • Tomasz Dybowski
    Tomasz Dybowski Member Posts: 1
    First Anniversary First Comment Photogenic
    edited April 22 #5

    me too :)

    hello pipedrive

  • AlexFerraro
    AlexFerraro Member Posts: 2
    Photogenic First Comment

    Yes please! Sending a non-branded and non-personalized email is already putting the success rate lower than it should be. This is a must-have.

  • Sergo
    Sergo Member Posts: 1
    First Comment

    This would be awesome!

  • Marcel_Boom
    Marcel_Boom Member Posts: 1
    First Comment

    this is a necessary option...

  • Gary vb
    Gary vb Member Posts: 1
    First Comment

    So far we have nearly an 80% failure rate due to the email opt-in not being anything like what the users would expect from the brand. In fact it is so different that you'd think it was spam from another company. This feature alone is draining the entire ad spend and making us have to look elswhere.

    When will this be fixed?

  • Petr Vojtechovsky
    Petr Vojtechovsky Member Posts: 3
    Photogenic First Comment

    Yes, customization of double-opt-in emails is a MUST!!!

  • Krzysztof Piotrowski
    Krzysztof Piotrowski Member Posts: 1
    First Comment
    edited April 22 #11

    Yes, it would be very useful. Can you do something with this issue?

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,140 COMMUNITY MANAGER
    5 Likes First Answer First Anniversary First Comment
    edited April 22 #12

    Hi everyone, customizable DOI emails are a feature request for now. There is already a feedback thread on this, and I will merge this conversation with that thread. That way, it will be even more visible to other members and also our product team

  • Savia
    Savia Member Posts: 3
    First Comment First Anniversary Photogenic

    Please. We really need this asap. Non english speakers just don't understand the email. So the function is useless.

  • Nikolai Sokolov
    Nikolai Sokolov Member Posts: 58
    First Answer 5 Likes Name Dropper First Comment

    While at it: having an automated double opt-in - just like in every other email marketing tool - would make Campaigns usable.

    Manually triggering double opt-in for every single newsletter subscriber is a dubious move none of the clients understand when we pitch them Campaigns.