Customization of double-opt-in emails
We would like to be able to customize double-opt-in emails according to our branding (wording and visuals). Suggested work around initially would be to have a double-opt-in link that could be added to a campaign.
Comments
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If I understand well the double opt-in for marketing emails can only be sent from the contact with a standard email crafted by Pipedrive. Is it possible to also have this link available so it can be added in other emails that can be customized on the specific context?
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Is it possible to customize the text of the DOI email? We are in Germany and the default email text is to formal for our audience. I couldn't find the option to edit the template.
Thx in advance
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Hi, this is a very good question. I would also like to be able to edit the double opt-in text. The PD support recently let me know that there currently is no option 🤔
We have the issue, that the company branch we have the PD contract with is included in that email, but some of our campaigns go to different branches. It is confusing for a German customer who communicates with the "GmbH" to get a DOI email referring to the Dutch "bv" company. Some actually thought it was spam and not a legit DOI process. That's not cool.
Thx from Cologne!
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me too :)
hello pipedrive
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One year and still no solution for this...
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Yes please! Sending a non-branded and non-personalized email is already putting the success rate lower than it should be. This is a must-have.
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To communicate in the same experience, we would like to style the DOI (Double opt-in mail), to reflect our brand principles.
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Yes! That's one of my biggest gripes with Campaigns. The current Double opt-in emails look like spam. We absolutely need to be able to customize them!
Please deliver this feature soon
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this is a necessary option...
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So far we have nearly an 80% failure rate due to the email opt-in not being anything like what the users would expect from the brand. In fact it is so different that you'd think it was spam from another company. This feature alone is draining the entire ad spend and making us have to look elswhere.
When will this be fixed?
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Yes, customization of double-opt-in emails is a MUST!!!
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Yes, it would be very useful. Can you do something with this issue?
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Hi everyone, customizable DOI emails are a feature request for now. There is already a feedback thread on this, and I will merge this conversation with that thread. That way, it will be even more visible to other members and also our product team
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While at it: having an automated double opt-in - just like in every other email marketing tool - would make Campaigns usable.
Manually triggering double opt-in for every single newsletter subscriber is a dubious move none of the clients understand when we pitch them Campaigns.
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Dear Pipedrive Team,
I hope this message finds you well.
My name is Zsolt, and I am writing to request the ability to customize double-opt-in emails according to our specific requirements. This customization includes not only the branding and visuals but also the tone and language of the emails, as our customers are Hungarian. It is crucial for us that the communication reflects our brand identity and resonates well with our Hungarian audience.
As an initial workaround, it would be beneficial to have a double-opt-in link that could be added to our campaigns. This approach would allow us to maintain consistency across our communication channels while adhering to the necessary double-opt-in process.
Your consideration and assistance in this matter would be greatly appreciated.
Thank you for your attention to this request.
Best regards,
Zsolt0 -
I also agree to the addition of custom DOI emails.
In addition, it would be extremely useful if the DOI email could also be triggered in automations.
Unfortunately, the whole thing is somehow not really usable here if you can only send the DOI manually and then only with a fixed text from pipedrive.1 -
Is this something that will be possible in near future? We would like to switch from our current newsletter provider and we would need to
1) customize DOI email
2) automatically send out DOI request (via API or automation)0 -
I'm the only one but the DOI system of Pipedrive is the worst I know. It is not possible to personalize the Emails and our clients think it is a spam.
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Pipedrive,
Has there been any progress on this?Currently, Campaigns is an unusable feature that's not worth paying for. I wanted to be able to track user engagement with our email campaigns better than we can with Mailchimp. So far, the experience of trying to set up pipedrive campaigns is a disaster.
Critically missing functionality:
• Ability to import subscriber status from MailChimp, including DOI status
• Ability to customise the DOI template
• Option to set a prospects marketing status to subscribed when they complete a web form
• No DOI automation or ability to add the DOI template to an automationIn today's marketing environment, good Campaign management and reporting are critical features.We will be continuing to use mailchimp for now and after many years of usign Pipedrive will now be looking to move to CRM that has good Campaign management.
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@Manuel Oliveira can you point us to the DOI customization / automation feature request thread please? This is an ongoing nuisance and prevents us from using Campaigns on any client work. Its a nice feature, but entirely unusable due to this weird DOI limitation
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Hi @Nikolai Sokolov I will merge this feedback with other similar feedback so it becomes more visible to other members and our product team as well
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We’re also very frustrated with our decision to switch to Pipedrive Campaigns, as missing features like DOI customization make it feel like an incomplete experience!
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