Email Tracker Keeps Turning Off


I thought that once you turned on email tracking it stays on, but it is randomly turning off and I have to turn it back on. Any suggestions?


  • Sophie
    Sophie Pipedrive Team Posts: 158 PIPEDRIVE TEAM
    First Answer First Comment 5 Likes First Anniversary

    Hi @clprice,

    You are correct, once you turn on email tracking it should remain on until it is removed. You can see this confirmed in our Knowledge Base article here!

    "Once you have sent an email, the tracking settings will be saved and set as default for future emails until changed. Email tracking information is only available per user and cannot be shared with other users."

    Have you tried any general troubleshooting steps at all to see if that corrects the issue? If not, I would suggest trying these-

    • Clear your cache
    • Check that your browser is up to date with the latest version
    • Try this in a completely different browser to see if you still experience the same thing
    • Try this in an incognito browser

    If these don't work, I would recommend reaching out directly to our support team so we can look into this further with you!