Unable to reach the button to manage the email templates

Jonathan Gennick
Jonathan Gennick Member Posts: 88 VERIFIED MEMBER
Fourth Anniversary 25 Likes 10 Comments 5 Up Votes
edited March 2024 in Sales CRM #1

Does anyone else find they are unable to scroll down and reach the Manage Templates button when they reach a certain number of templates?

For example, you can see in the image below that I am unable to scroll down further using the right-hand scrollbar. I am thus unable to manage my templates unless I make the browser window taller. I can make it taller, but I am close to reaching the limit of my physical screen size.

2024-02-09_08-17-18.jpg


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Answers

  • GRich
    GRich Member Posts: 3 VERIFIED MEMBER
    Name Dropper First Comment
    #2

    Same issue I am having. What a waste of my valuable work time.

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 193 PIPEDRIVE TEAM
    100 Comments 25 Likes 5 Answers Second Anniversary
    #3

    Hi @Jonathan Gennick and @GRich,

    This is not an expected behaviour in Pipedrive, and if the issue persists, kindly contact our support team so they can investigate this further.

  • GRich
    GRich Member Posts: 3 VERIFIED MEMBER
    Name Dropper First Comment
    #4

    @Tony Xavier I have multiple times. Many hours wasted and nothing resolved. But thank you.

  • Jonathan Gennick
    Jonathan Gennick Member Posts: 88 VERIFIED MEMBER
    Fourth Anniversary 25 Likes 10 Comments 5 Up Votes
    #5

    @Tony Xavier The problem resolved itself, or someone fixed it, after a day or so. I haven't had any problems recently.

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