Why are internal email addresses being excluded from filters?

nick212f Member Posts: 1

Hi all,

We've recently become aware that our internal staff email addresses aren't receiving our Insights eDM, which we send bi-monthly. We've confirmed that our organisation within Pipedrive fits the criteria required for our send filter, but for some reason they're still not being included in the filter - which they should, considering the conditions.

Has anyone ran into an issue like this? Can anyone help me ensure that they'll be included in future sends?




  • Reeve Lui
    Reeve Lui Member Posts: 41
    First Answer 5 Likes Name Dropper First Comment

    Hi @nick212f

    Can you share a screenshot of the filter? It's hard to determine why they were not included if you had set a filter for include list.