New: Possibility to delete deactivated users

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Külli Kruusla
Külli Kruusla Pipedrive Team Posts: 30 PIPEDRIVE TEAM
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edited April 30 in What's New #1

In the user management feature, under the deactivated users tab, it is now possible to permanently delete deactivated users.

What exactly has changed?

  1. It is possible (after user has been deactivated) to delete the user entirely from the account. This means, the user's personal information (name, email, profile picture, phone number) are deleted. The user name is substituted with (deleted user). NB! The deletion will only delete the users personal details, all items will still stay in the account. For more information what data is deleted/unsynced during deactivation process and during deletion process, please check out this new article in Knowledge Base.
  2. During the deactivation flow and deletion flow, we now give the opportunity to bulk transfer all open items (open deals, contacts, products, leads, undone activities) to a new active owner.

In order to access this feature, you need to have account settings access (the rights to access user management). More information on how to delete a user can be found here.

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Comments

  • tomb
    tomb Member Posts: 6
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    #2
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    Won deals and activities creator will also be owned by "deleted user"? So its not possible to track objects history?

    Is it possible in future just hide inactive users info from dropdowns etc. for regular users?
    So only Admins can see inactive users info?

  • tomb
    tomb Member Posts: 6
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    #3
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    Is it possible to remove deactivated users profile images, change their names? Without login as this specific user.

  • Külli Kruusla
    Külli Kruusla Pipedrive Team Posts: 30 PIPEDRIVE TEAM
    5 Likes Name Dropper First Anniversary First Comment
    #4
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    Hi @tomb thanks for the feedback. Currently indeed, as a user is deleted, all his personal details are deleted as well (including name). In regards of changing the deactivated users name/profile picture, it is not possible to change the details without logging in as the user.

  • tomb
    tomb Member Posts: 6
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    #5
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    We dont have users login info (deactivated 10y ago) how i do that? User email address also dont exists anymore. We need to remove image and change name to something else for privacy reasons.

  • Külli Kruusla
    Külli Kruusla Pipedrive Team Posts: 30 PIPEDRIVE TEAM
    5 Likes Name Dropper First Anniversary First Comment
    #6
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    Hi @tomb , not sure if I understand correctly, but the user profile should still exist under user management and under deactivated users tab. There is no possibility to change the name itself for the deactivated user, but you can entirely delete that user.
    If in need of further help, do not hesitate to contact support as well :)

  • tomb
    tomb Member Posts: 6
    First Anniversary First Comment Photogenic
    #7
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    Users email addresses that they were using are not existing anymore. So its not possible login as user (to change name or remove user profile image). We dont know deactivated users passwords and login emails are not working anymore.

    We dont want to delete users, just rename them and remove profile images for privacy reasons.

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