Email opens and clicks visibility to all team members

Tobias Ehrenstein
Tobias Ehrenstein Member Posts: 2 VERIFIED MEMBER
Name Dropper First Comment
edited April 30 in Ideas and Product Feedback #1

We've been working on a complex Pipeline process that includes email automation and we've noticed that the email tracking events are only visible to the actual sender of the email. Other team members can see the email in a deal's history but cannot see whether the email was opened or clicked. This is unfortunate as we all have to perform pipeline tasks based on the email tracking insights. It is such a small but important function. Could the Pipedrive team please review it and see whether it can be added?
Thank you!

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  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,320 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #2

    Hi @Tobias Ehrenstein thank you for the feedback! I have converted it to a feature request so it can be seen by our product team, and upvoted by other members.

  • Tobias Ehrenstein
    Tobias Ehrenstein Member Posts: 2 VERIFIED MEMBER
    Name Dropper First Comment
    #3

    Thank you, @Manuel Oliveira! It would be great if this feature could be implemented. We are curious to see whether it is an issue for other users as well.

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