Discount and Additional Discount fields have opposite/ inconsistent signs

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FilippoPB
FilippoPB Member Posts: 9
5 Up Votes Name Dropper Photogenic First Comment
edited April 22 in Sales CRM #1

Hey Pipedrive,


The Discount on a product is positive, and a negative discount works as a surcharge.
However, the Additional Discount is displayed as negative, and surcharges are displayed as "double negative":


Our clients are complaining about our quotes, so we are having to change them manually.
Ideally, every discount should be displayed as negative, and every surcharge should be positive, but they at least should have consistent signs. Please help!

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Answers

  • Andreia Costa
    Andreia Costa Pipedrive Team Posts: 147 PIPEDRIVE TEAM
    First Anniversary First Comment First Answer 5 Likes
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    Hey @FilippoPB 👋

    This is strange, I can't seem to be able to reproduce this, it could be something within the template or something that we're missing, but on my side here, the discounts all appear as a negative and I can't reproduce the rest. Have you reached out to the Support team? I suspect that something in there is not right, if you haven't contacted Support, please do so! They can help investigate what is happening