Email campaign filters blatantly not working

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ngw
ngw Member Posts: 6
First Comment

I'm sending a marketing email and trying to exclude certain existing customers. This is pretty targeted, so I've entered "Email" "Is Not" "X@gmail.com".

When I look at the resulting email list, the exact emails I have told Pipedrive to exclude are showing up as recipients. So the criteria is just completely not working.

This is more reporting a problem than asking for suggestion, but yeah, would be great if the filter worked.

Answers

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 68 PIPEDRIVE TEAM
    5 Likes First Answer First Anniversary First Comment
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    Hi @ngw,

    We understand that this may not be the expected behaviour, and it could potentially be an edge case or something specific to your account that is influencing the filter results. In this case, would it be possible for you to reach out to our support team directly with some examples so that they can conduct a more detailed investigation? Thank you